1. General Information
- All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
- Items offered on our website are only available for delivery to addresses in Canada or the United States. We may ship to other areas but we will only ship using a tracked shipping method. If we cannot ensure tracking is available for a particular shipment, we reserve the right to cancel any order. Please contact firstname.lastname@example.org if you need details for delivery to your location before placing your order.
3. Delivery Time
- An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Most orders are shipped within 1 business day. Unless there are exceptional circumstances, we make every effort to fulfill your order within  business days of the date of your order.
- Orders for items marked as Special Order, Back Ordered or Pre-order will be charged immediately and will be fulfilled when stock becomes available. If these items cannot be stocked within  days, the order may be cancelled and refunded. Business day means Monday to Friday, except holidays. Please note we do not ship on weekends. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
- At check out page.
5. Shipping Costs
- Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Additional shipping charges may apply if additional shipping insurance is
6. Damaged Items in Transport
- If there is any damage to the packaging on delivery, contact us immediately at email@example.com.
- If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org.